T: 519 813 9196
F: 519 491 5272
Patient are responsible to have all required testing done prior to appointment. If this isn't done, it will delay treatment / care
Please come ready for your appointment. Appointments have specific time frames. This allows for the office to maximize use of booking times and accommodate as many patients as we can.
The office may have same day appointments available. These are for acute issues that can be seen and treated that same day.
Office Staff will triage each call to determine if concern is appropriate for same day.
If we cant accommodate, Rapids Access to Care Centre can assist.
Appointments are book for specific time slots, with specific time frames. Your appointment is booked for that specific issue and if time allows, you can discuss another concern.
Please be considerate for others and their time frames. Running over your time will cause another appointment to be late and this causes a ripple effect through the day.
We appreciate your Co Operation for this matter.
You will be given a grace period of 10 mins. At that point, your appointment will be marked as a "NO Show" and a fee will apply.
Appointments are book for specific issues and are allotted 15 - 20 mins max (although not all appointments require this long) Please be respectful of this as others will be delayed and this is unfair to them.
If you have cough, fever, runny nose, unusual Shortness of Breath -
Please do not come to the office.
You will be ask to leave and rebook at a later time
Telephone calls are booked throughout the day.
No specific time will be given. If you book a call, please be available.
After 2 tries of the numbers provided, you will be marked as a No Show and a fee may apply
Call are booked for specific reasons, usually follow up of issues already discussed and are short (5 - 7 mins)
If you have other issues, please call the office and we can schedule a longer in office appointment for you
Discussion of family member issues, during this time, are also not appropriate.
Check in about 5 minutes prior to your scheduled appointment time.
Ensure you are somewhere with a good internet connection and privacy.
You and Dr. van As can see and speak to each other to address your concerns with your privacy and security in mind.
At the end of your appointment, Dr van As will inform you if additional testing will be needed or forms need to be filled out.
This can be collected in office and further instructions will be given then.
We will not email, fax or Regular mail any forms so please make arrangements to come fetch them.
Abusive Behaviors of any kind cannot and will not be tolerated.
Failure to Adhere to this Policy may result in one of the following:
Verbal Warning
Written Warning
Dismissal from the Practice.
We appreciate Feedback whether its positive or suggestions on how to make improvements.
We ask that you inform the office Nurses or Dr van As in a timely and respectful manner so the Concerns can be handled in the most appropriate manner.
By working together, we can and will create an atmosphere that benefits everyone